| GENERAL |
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What is the Right-to-Use plan? |
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Under a Right-to-Use Plan, ownership of the resort remains with the developer. The purchaser reserves the right to use one or more resort accommodations for a specified number of years, ranging typically from 10 to 50 years, after which all rights to use return to the developer. These plans come in a variety of forms; most commonly as Club membership. As a QVI Club member, the Diamond and Platinum membership is for a full 30 years and the Gold membership is on an alternate year Right-to-Use Plan for 30 years. |
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What is a floating time week? |
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Floating time weeks refer to the use of vacation accommodations usually within a certain season of the year, often within a three to four month period such as spring or summer. The owner must reserve his or her desired vacation time in advance, with reservation confirmation typically provided on a first-come, first-served basis. According to a recent study, approximately 65% of Holiday Membership accommodations in the world are sold as floating time. |
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What are split weeks? |
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Split weeks are popular with members who prefer shorter holidays as this gives the consumer the option to split the use into two separate visits to a resort; such as a three-night stay and a four-night stay at different times of the year. Reservations are usually granted on a first-come, first-served basis and subject to availability. |
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What is biennial membership? |
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Biennial membership, or alternate year membership, allows use of a resort membership product every other year and costs less than annual membership at comparable resorts. Biennial membership is an excellent holiday option for families whom are unable to take a vacation every single year. In the QVI Club, the Gold membership is a biennial plan. |
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How can I purchase QVI Club merchandise and materials? |
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You may purchase through our website or at the Singapore Office. Should you require assistance, please contact our Customer Care Team by email or tel: +65 6491 0900. |
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| PRODUCTS |
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What are the differences between Vacation Club Membership & Special Packages? |
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QVI Club Membership is also known as Full Membership. Currently, there is a choice of Diamond, Platinum or Gold membership within the QVI Vacation Club. These are valid for 30 years. For Diamond, the member is entitled to two weeks every year; Platinum is one week per year and as for Gold, it is one week every two years.
QVI Special package is mostly a one-time vacation package, known as trial package., QVI offers a number of special packages from time to time.
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What are QVI Home Resorts? Where are the QVI Home Resorts located? |
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QVI Home Resorts are apartments, hotels or resorts that QVI owns and or possesses the right to use. At present there are 5 QVI Home Resorts in Thailand:
- Prana Resorts & Spa - Koh Samui
- Elegance Suites Hotel - Bangkok
- Grand Tower Inn - Bangkok
- Patong Tower Condominium - Phuket
- Chateau Dale Resort - Pattaya
Please refer to QVI Home Resorts for further information. |
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| USAGE & FEES |
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What is Usage Fee? |
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The Usage Fee is a yearly fee payable by the Member for the maintenance / repairs of QVI Club Home Resorts. The Usage Fee is payable at time of reservation into any QVI Home Resorts or at time of depositing request of week entitlement for an XchangeWorld resort.
To utilise the holiday week for the year or to save it for 2 more years, the Usage Fee is payable by 31 December. If the Member is not using his/her week for that year or saving the week for future use, the Member does not need to pay the usage fee. As such, the week for that particular year is not entitled to the Member or forfeited.
Usage Fee is charged per week per unit per year and subject to change from time to time.
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Can QVI Club apply for Visas on our behalf? |
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Visa applications must be made at the Embassy of the respective country. QVI Club can assist by providing a 'visa assistance' letter confirming the QVI Club membership. This together with the confirmation voucher of the member's stay in a QVI resort should be submitted together to support the application in addition to the required supporting documents. |
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When can I start using my Holiday Membership? |
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Upon the first payment (deposit), the member can avail the 1st year of entitlement at a QVI Home Resort. Upon full payment, travel is extended to any of the XchangeWorld associated resorts. |
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How do I make a booking at Home Resorts? |
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To expedite a booking, the following information needs to be submitted by phone, fax or email to QVI's Customer Care:
- Choice of Resort
- Preferred travel dates (3 choices)
- Payment Details (if applicable)
Whenever possible, we recommend email communication for speed and efficiency. |
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Does QVI Club assist members to book other travel arrangements such as pick up service, car rental, local tours etc.? |
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Yes, QVI Club will assist the member to book other travel arrangements upon request. |
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Does QVI Club provide any airport/hotel transfer? |
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Yes, we can provide airport-hotel transfers at an additional charge. |
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When can I start using my special packages? |
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Only upon full payment. |
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How many days in advance can I make my bookings? |
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At least 45 days prior to travel date. |
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What is Cancellation Policy? |
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Member may cancel a confirmed reservation and request for another use period by giving notice to QVI at least thirty (30) days before check-in date.
If cancellation takes place less than thirty (30) days before check-in date, a cancellation fee of not less than USD50 will be applicable. |
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I understand that the accommodation is for 4 persons. May I know if it is 2 double beds in a room or 2 separate rooms in a unit? |
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Usually, it is a 1-bedroom unit type for 4 persons (2 persons sleep in bedroom and another 2 persons sleep in the living room on sofa bed. The maximum occupancy is for 4 persons, with privacy for 2 persons. |
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I understand that I need a Guest Certificate if I am personally not going for the holiday or if my family or friends are using my package without me. How much is the Guest Certificate Fee? How do I pay? |
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Currently, the Guest Certificate Fee is US$39. You need to pay the Guest Certificate Fee upon the booking request. Credit card, bank transfer or e-card payment is accepted.
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Can I bring guests along? |
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Guests are allowed so long as the provided number does not exceed the resort's maximum limit per unit. The maximum occupancy for QVI Resorts is 4 persons. |
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Are pets allowed? |
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Pets are not allowed.
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If I cannot travel and my family/friends went instead, is there an additional charge? |
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QVI Club needs to be informed if the member is not being traveling with the party of guests. A gift certificate will be issued at a fee.
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